Effective Date: 30 August 2026
Last Updated: 30 August 2026
At AZERLANKA Travel & Tourism Agency, we respect your privacy and take reasonable steps to protect the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, contact us, request a quotation, make a booking, or use our travel services in Azerbaijan, Sri Lanka, or in connection with travel arranged by us.
By using our website or providing your personal information to AZERLANKA, you acknowledge that you have read and understood this Privacy Policy.
The information we collect depends on the services you request and how you interact with us.
We may collect:
Full name
Email address
Telephone or WhatsApp number
Country of residence
Nationality
When necessary to arrange your travel, we may collect:
Passport details
Date of birth
Travel dates
Number of travellers
Hotel and room requirements
Flight, arrival and departure information
Tour and excursion preferences
Special travel requirements or requests
We only request information that is reasonably necessary to provide or arrange the services you have requested.
We may receive information necessary to confirm and process your payment.
Where payment is made through a bank, payment gateway, card provider or other third-party payment service, your payment information may be processed directly by that provider.
AZERLANKA does not normally store complete payment card numbers on its own systems.
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device information
Pages visited
Date and time of visits
Referring website
General website usage information
This information may be used to maintain, secure and improve our website and services.
We may use your personal information for purposes including:
Responding to enquiries and requests
Preparing quotations
Confirming and managing bookings
Arranging hotels and accommodation
Arranging transportation and airport transfers
Arranging tours, excursions and activities
Communicating with you about your booking
Processing and verifying payments
Providing customer support
Meeting applicable legal, regulatory and immigration requirements
Preventing fraud, misuse or unauthorised activity
Improving our website and services
Maintaining business, booking and accounting records
Sending promotional information where permitted by applicable law
We will use your information for legitimate business, travel and customer-service purposes and will take reasonable steps to avoid using more information than is necessary for those purposes.
To arrange and provide your travel services, we may need to share relevant information with trusted service providers and other parties.
Depending on your booking, this may include:
Hotels and accommodation providers
Airlines and transportation providers
Drivers and transport companies
Tour guides
Activity and excursion providers
Travel partners and destination suppliers
Payment providers and financial institutions
Government, immigration or other relevant authorities where required by law
We aim to share only the information reasonably necessary to provide the requested service, complete a transaction, or meet a legal or regulatory requirement.
Because AZERLANKA arranges travel services in Azerbaijan and Sri Lanka, and may work with suppliers in other countries, your personal information may sometimes need to be transferred to or processed in another country.
For example, information may need to be provided to a hotel, transportation provider, guide, activity provider, airline, payment provider or other travel partner located outside your country.
Where personal information is transferred or processed internationally, we take reasonable steps to ensure that it is handled appropriately and securely and is used only for legitimate travel, business or legal purposes.
Our website may use cookies and similar technologies to help us:
Keep the website functioning properly
Remember certain preferences
Understand website traffic
Improve website performance
Understand how visitors use our website
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the operation or functionality of some parts of our website.
Where permitted by applicable law, AZERLANKA may use your contact information to send information about our tours, travel services, special offers and promotions.
You can ask us to stop sending marketing communications at any time by contacting us or by using the unsubscribe option included in the communication, where available.
We will continue to send important service-related communications when necessary, such as booking confirmations, payment information, itinerary updates or other information relating to an existing booking.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably need the information to provide services, operate our business, or meet legal requirements.
However, no website, electronic transmission or method of storing information can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted through the internet.
We keep personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include the time necessary to:
Provide and complete your travel services
Maintain booking and accounting records
Handle customer enquiries
Resolve complaints or disputes
Meet legal, tax, regulatory or immigration requirements
Protect our legitimate business interests
When information is no longer reasonably required, we will take appropriate steps to delete, anonymise or securely dispose of it where appropriate.
Depending on the laws that apply to you and to the way we process your information, you may have certain rights regarding your personal information.
These may include the right to:
Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Object to or request restriction of certain processing
Withdraw consent where processing is based on your consent
Ask how your personal information is being used
Some requests may be subject to legal, regulatory or contractual requirements.
If you would like to make a privacy request, please contact us using the details below.
Our website and services are not specifically directed at children.
Where a booking includes a child, we may collect information about the child when it is necessary to arrange the requested travel services.
Where appropriate, such information should be provided by a parent, legal guardian or authorised adult.
Our website may contain links to third-party websites and services, including hotels, airlines, payment providers, social media platforms and other travel-related websites.
These websites are operated independently from AZERLANKA.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you review the privacy policy of any third-party website before providing personal information to it.
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or applicable legal requirements.
When we make changes, the updated version will be published on this page with a revised “Last Updated” date.
We encourage customers to review this page periodically for the latest version.
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
AZERLANKA Travel & Tourism Agency
Email: info@azerlanka.com
Phone / WhatsApp: +994 70 848 8799 / +94 76 848 8799
Website: www.azerlanka.com
We will review privacy-related requests and respond in accordance with applicable requirements.
By using the AZERLANKA website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not provide personal information through our website or use services that require us to collect and process your personal information.
