Effective Date: 30 August 2026
Last Updated: 30 August 2026
This Refund & Cancellation Policy applies to all tours, holiday packages, accommodation arrangements, transportation services, excursions, activities and other travel services booked through AZERLANKA Travel & Tourism Agency (“AZERLANKA”, “we”, “us” or “our”).
By making a booking and paying the required advance payment, the customer (“you” or “your”) confirms that they have read, understood and accepted this Refund & Cancellation Policy.
A booking is considered confirmed only after AZERLANKA receives the required 50% advance payment and issues written confirmation of the booking.
50% advance payment is required to confirm the booking.
The remaining 50% balance payment must be paid no later than 15 days before the scheduled arrival date.
For bookings made within 15 days of arrival, 100% of the total booking amount is required at the time of confirmation.
Once the required advance payment has been received and the booking has been confirmed, AZERLANKA will proceed with arranging the confirmed accommodation, transportation, activities and other services included in the booking.
AZERLANKA reserves the right to cancel or suspend a booking if the required payment is not received within the applicable payment deadline.
All cancellation requests must be submitted in writing by email or through another officially accepted communication channel.
The cancellation date will be considered the date on which AZERLANKA receives the customer's written cancellation request.
The applicable refund will be determined according to the number of days remaining before the scheduled arrival date.
Cancellation requests must be submitted to AZERLANKA in writing by email or through another officially accepted communication channel.
The applicable refund will be determined based on the number of days remaining between the date AZERLANKA receives the written cancellation request and the scheduled arrival date.
| Cancellation Time | Non-Refundable Amount | Refund |
|---|---|---|
| 30 days or more before arrival | 0% | 100% Full Refund |
| 16–29 days before arrival | 75% | 25% Refund |
| 15 days or less before arrival | 100% | No Refund |
If the customer cancels 30 days or more before the scheduled arrival date, AZERLANKA will provide a 100% full refund of the amount paid, subject to any specific non-refundable services separately stated in the booking confirmation.
If the customer cancels between 16 and 29 days before the scheduled arrival date, 75% of the total tour/package price will be non-refundable.
The customer will therefore receive a 25% refund of the total tour/package price.
If the customer cancels 15 days or less before the scheduled arrival date, 100% of the total tour/package price will be non-refundable.
No refund will normally be provided for cancellations made within this period.
The same condition applies to no-shows and cancellations made immediately before arrival.
Although AZERLANKA provides the above standard cancellation and refund schedule, certain services may have separate conditions imposed by hotels, airlines, transportation companies, attractions, activity providers or other third-party suppliers.
Where a specific booking includes a non-refundable service, special promotional rate, airline ticket, visa fee, activity or other supplier service, the applicable non-refundable condition will be clearly communicated where applicable.
If a specific booking confirmation contains different cancellation conditions, the conditions stated in that booking confirmation will apply to that particular booking.
The initial 50% advance payment is required to confirm and secure the customer's booking.
The advance payment may be used by AZERLANKA to secure:
Hotel accommodation
Private transportation
Drivers and guides
Tours and excursions
Activities and entrance arrangements
Other travel services included in the confirmed package
The customer understands that the booking becomes subject to the cancellation conditions stated in this policy once the booking has been confirmed.
The remaining 50% balance must be paid no later than 15 days before the scheduled arrival date.
If the balance payment is not received by the required deadline, AZERLANKA may contact the customer to request immediate payment and may suspend or cancel the booking where payment remains outstanding.
For bookings made 15 days or less before arrival, the full 100% payment is required at the time of booking confirmation.
No refund will normally be provided for:
No-show at the scheduled arrival point;
Failure to arrive for the tour;
Late arrival resulting in missed services;
Early departure;
Unused hotel nights;
Unused transportation;
Missed tours or excursions;
Voluntary cancellation of services during the tour;
Failure to use any service included in the confirmed package.
Unused services cannot normally be exchanged for cash, credit or alternative services.
Requests to change travel dates, hotels, room types, passenger names, transportation arrangements or itineraries after confirmation are subject to availability.
Changes may result in additional charges.
Any applicable amendment, cancellation or supplier charges resulting from a customer-requested change will be payable by the customer.
Where a refund is approved under this policy, AZERLANKA will process the applicable refund after determining the refundable amount.
Please note that bank charges, payment gateway fees, card processing fees, international transfer charges, currency conversion charges and other transaction-related costs are non-refundable where they have been actually incurred and are not recoverable by AZERLANKA.
When the customer originally makes a payment, AZERLANKA may incur bank, payment gateway, card processing or other transaction charges. If these charges have been deducted from the amount received by AZERLANKA and cannot be recovered, they will not be included in the refundable amount.
Similarly, when AZERLANKA processes a refund, any bank charges, transfer fees, payment provider charges, currency conversion losses or other non-recoverable costs incurred in sending the refund may also be deducted from the customer's refund.
Therefore, the customer will receive the net refundable amount after deduction of applicable actual and non-recoverable transaction charges.
For example, if a customer is entitled to a refund but AZERLANKA has incurred non-refundable bank or payment processing charges when receiving and/or returning the payment, those actual charges will be deducted and only the remaining refundable balance will be returned to the customer.
AZERLANKA will not be responsible for absorbing bank, payment provider or currency conversion charges resulting from a customer's cancellation.
Refunds will normally be made to the original payment method, where technically possible. The time required for the refund to reach the customer's account depends on the relevant bank, payment provider or financial institution and is outside AZERLANKA's control.
If AZERLANKA is required to cancel a confirmed tour before departure for reasons within its reasonable control, AZERLANKA will, where reasonably possible, offer an alternative arrangement or provide a refund in accordance with the circumstances of the cancellation.
AZERLANKA will not be responsible for additional losses or expenses caused by circumstances outside its reasonable control, including but not limited to:
Airline cancellations or schedule changes;
Government restrictions;
Natural disasters;
Severe weather;
Political disturbances;
Strikes;
Pandemics or epidemics;
Supplier failure;
Border restrictions; or
Other force majeure events.
Where such circumstances occur, AZERLANKA will make reasonable efforts to assist the customer and recover any amounts that may be refundable from relevant suppliers.
Customers are strongly advised to obtain comprehensive travel insurance covering:
Trip cancellation;
Medical expenses;
Travel interruption;
Baggage loss or delay;
Flight disruption; and
Other unforeseen travel-related expenses.
AZERLANKA is not responsible for losses that could reasonably have been covered by appropriate travel insurance.
Customers are advised to carefully review their quotation, invoice and booking confirmation before making payment.
Certain hotels, special rates, promotional offers, airline tickets, group bookings, peak-season arrangements, visa services and other travel services may have specific cancellation or non-refundable conditions.
Where such special conditions apply, they will take priority over the standard cancellation schedule stated in this policy.
By making a booking and paying the required advance payment, the customer confirms that they have read, understood and accepted this Refund & Cancellation Policy.
AZERLANKA Travel & Tourism Agency
Email: info@azerlanka.com
Website: www.azerlanka.com
